Shipping policy
Shipping Policy
Last updated: August 18, 2026
At Unwired Zero, we work with trusted third-party fulfillment and shipping partners to deliver your order as efficiently as possible.
Please review the information below before placing your order.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
During periods of high order volume, holidays, promotions, or circumstances outside our control, processing may take longer.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
2. Shipping Times
Delivery times vary depending on the destination, shipping method, customs processing, and carrier performance.
United States
Estimated delivery time:
7–14 business days
Standard shipping is currently offered at:
FREE
International Orders
For international destinations, estimated delivery times may vary.
Typical delivery times are approximately:
7–20 business days
International shipping rates are calculated and displayed at checkout based on the destination and available shipping options.
Please note that the delivery estimates above are not guaranteed. Actual delivery times may be longer due to customs, carrier delays, weather, holidays, or other circumstances outside our control.
3. Tracking Information
When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
Tracking updates may occasionally take several days to appear, particularly during international transit or customs processing.
If your tracking information has not updated for an extended period, please contact us at:
4. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price.
Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer.
Unwired Zero does not control customs procedures, fees, or the amount of time an order may remain in customs.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify your address before completing your purchase.
If an order has already been shipped, we may not be able to change the shipping address.
If an order is returned to the carrier or sender because of an incorrect or incomplete address provided by the customer, additional shipping costs may be required to resend the order.
6. Delayed Deliveries
Estimated delivery dates are provided for guidance only and are not guaranteed.
Delivery may be delayed because of:
- Carrier delays
- Customs processing
- Weather conditions
- Holidays
- High shipping volumes
- Incorrect or incomplete address information
- Transportation disruptions
- Events outside our reasonable control
We are not responsible for delays caused by circumstances outside our control.
However, if you believe your order has been significantly delayed, please contact us and we will do our best to assist you.
7. Lost or Missing Packages
If the tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.
You may also contact the shipping carrier directly using the tracking information provided.
If you still cannot locate your package, contact us at:
We will review the available shipping information and assist where possible.
8. Damaged Packages
Please inspect your package when it arrives.
If your order arrives damaged, defective, or with the wrong item, contact us as soon as possible at:
Please include your order number and clear photographs or videos showing the condition of the package and product.
This information may be required to evaluate the issue and determine the appropriate resolution.
9. Shipping Restrictions
Some products may not be available for shipment to certain countries or regions due to carrier restrictions, customs requirements, product regulations, or other logistical limitations.
If we are unable to ship an order to the destination provided, we will contact you and, where appropriate, provide a refund for the affected order.
10. Order Changes and Cancellations
Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made after an order has been placed.
If you need to request a change or cancellation, contact us as soon as possible at:
Once an order has been shipped, we may be unable to make changes to the order.
11. Multiple Products in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping logistics.
You may therefore receive more than one package for a single order.
You will not be charged an additional shipping fee solely because your order is shipped in multiple packages unless otherwise stated at checkout.
12. Contact Us
If you have questions about shipping or your order, please contact us:
Unwired Zero
Email: admin.unwired@gmail.com
Phone: +507 6399-7028
Business address: El Crisol, A6260, Panama, Panamá, Panama
We are happy to help with questions regarding shipping, tracking, and delivery.
Unwired Zero
Panama
admin.unwired@gmail.com
+507 6399-7028