Refund policy

Returns & Refunds Policy

Last updated: August 2026

At Unwired Zero, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will review your case and help you find the appropriate solution.

1. Return Requests

If you would like to request a return, please contact us at:

admin.unwired@gmail.com

Please include your order number and a brief description of the reason for your return.

Do not send any product back before contacting us and receiving return instructions from Unwired Zero.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.

2. Return Eligibility

When a return is approved, the product should generally be:

In the same condition in which you received it.
Unused or unworn.
In its original packaging, when applicable.
Complete with all accessories, manuals, and included items.
Accompanied by proof of purchase.

Products that have been damaged through misuse, accidents, improper installation, modification, or use contrary to the manufacturer's instructions may not qualify for a return or refund.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product:

Arrives damaged;
Is defective;
Does not function as described;
Is missing essential components; or
Is materially different from the product you ordered,

please contact us as soon as possible at admin.unwired@gmail.com.

Please include your order number and clear photographs or video showing the issue when appropriate.

We will review the situation and, depending on the circumstances, may offer a replacement, repair, refund, or another appropriate solution.

Nothing in this policy limits any rights or remedies that may apply to you under applicable consumer protection laws.

4. Change-of-Mind Returns

Returns requested solely because you changed your mind, ordered the wrong product, or no longer want the item are subject to our approval and the applicable return conditions.

Where a return is approved for these reasons, the customer may be responsible for the return shipping costs unless otherwise agreed by Unwired Zero.

The original shipping charge, if any, may not be refundable unless required by applicable law or otherwise agreed by Unwired Zero.

5. Return Shipping

For approved returns, we will provide specific instructions regarding the return method and destination.

Do not ship a return to the address shown on your package or to any Unwired Zero address unless we specifically instruct you to do so.

Return shipping responsibility will depend on the reason for the return.

If the item was defective, damaged during delivery, or incorrectly supplied, Unwired Zero will review the situation and determine the appropriate return or replacement solution.

For approved returns that are not related to a defect, damage, or fulfillment error, the customer may be responsible for return shipping costs.

6. Returns Without Authorization

Products sent back without first contacting Unwired Zero and receiving return instructions may not be accepted.

If you send an item to an address that was not provided by Unwired Zero, we may be unable to process the return.

7. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us before sending anything back.

If you would like a different product or variant for reasons unrelated to a defect or fulfillment error, the original item may need to be returned and a new order placed, subject to availability and applicable return conditions.

8. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including products that:

Have been used or damaged after delivery due to customer misuse;
Have been modified or altered;
Cannot be safely returned due to their condition;
Are personalized or specially made for the customer, where applicable.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

9. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

If your refund is approved, the refund will be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

We aim to process approved refunds within 10 business days after the return has been received and inspected.

After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.

If you have not received your refund after the applicable processing period, please contact us at:

admin.unwired@gmail.com

10. Partial Refunds

In certain circumstances, a partial refund may be offered when an item has been returned with damage, missing components, or other conditions that affect its value, where permitted by applicable law.

We will communicate any applicable deduction before processing the refund.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible at:

admin.unwired@gmail.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the applicable return procedure may apply.

12. Delivery Issues

If your order has not arrived within the delivery timeframe communicated to you, please contact us with your order number so that we can investigate the shipment and tracking information.

If a package is confirmed as lost, damaged, or otherwise affected by a shipping issue, we will review the situation and work toward an appropriate resolution.

Delivery estimates are estimates and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our direct control.

13. Product Compatibility

Before purchasing, customers are responsible for reviewing the compatibility information provided on the product page.

If you are unsure whether a product is compatible with your device, please contact us before placing your order.

If you receive a product that does not match the compatibility information provided on our website, please contact us so we can review the issue.

14. Consumer Rights

This Returns & Refunds Policy is intended to explain our standard return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights, warranties, or remedies that cannot legally be excluded or waived under applicable law.